My Check Point Blog

Check Point changed the benefits for their Check Point Certified Security Expert (CCSE) certification.

In the past we had

• Expert Access to SecureKnowledge
• Newsletter
• Logo rights

Now they added

• Access to level-3 TAC support engineers

I’m not sure what this means. I deal a lot with the TAC in Israel as part of my daily work, but never encountered a “level-3″ engineer. Normally your call is handled by a support engineer and, if escalated, handed over to an escalation engineer. And maybe a diamond engineer from the diamond support team assists. Would we interesting to know what “level-3″ means.

Anyway, the goal is clear: give the higher certified people direct access to support engineers that have the same level.

In addidtion, Check Point changed the handling of calls from Check Point Certified Master Architects (CCMA). Now they get escalation priority while opening a case. Also a good thing, as a CCMA is so highly trained that he could easily work as escalation support engineer with Check Point. If a CCMA opens a case, it must be severe.

The community demanded such priviliges for skilled people a long time (see CPUG board for the discussion) I’m glad that Check Point now made a step forward!

Tobias Lachmann

UPDATE: Pierre Lamy, Technical Lead of Ottawa TAC, pointed out what tiers/levels exist. A level-3 engineer is the normal support engineer who’s handling a case opened with Israel TAC.

This entry was posted on Wednesday, May 19th, 2010 at 7:03 am and is filed under Certification. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.